Privacy Policy
This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from dragonheart.ca (the “Site”).
Information We Collect
When you browse our Site, we automatically gather certain details about your device, including your web browser, IP address, time zone, and some cookies on your device. Additionally, as you navigate the Site, we collect data on the specific pages or products you view, the websites or search terms that brought you here, and your interactions with the Site. We call this automatically collected information “Device Information.”
We collect Device Information through the following methods:
• Cookies: Data files placed on your device or computer, often including a unique anonymous identifier. For more on cookies and how to disable them, visit All About Cookies.
• Log files: Track activity on the Site and gather data such as your IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
• Web beacons, tags, and pixels: Electronic files used to log details on how you interact with the Site.
If you make a purchase or attempt to make a purchase through the Site, we collect additional information from you, including your name, billing address, shipping address, payment information (such as credit card numbers and PayPal), email address, and phone number. We refer to this information as “Order Information.”
In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.
How We Use Your Personal Information
We primarily use the Order Information we collect to fulfill orders placed through the Site (including processing payments, arranging shipping, and providing order confirmations and invoices). Additionally, we use this Order Information to:
• Communicate with you;
• Screen for potential risks or fraud; and
• Provide you with product information or advertising, based on your preferences.
We use Device Information to help us screen for potential risk and fraud (specifically through IP address tracking) and to improve and optimize our Site, such as by analyzing how our customers navigate and interact with it and evaluating the success of our marketing campaigns.
Sharing Your Personal Information
We may share your Personal Information with third-party service providers to help us process and use your information as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify
Privacy Policy. We also use Google Analytics to understand how customers use our Site; read more about how Google uses your Personal Information here: Google
Privacy Policy. You can also opt out of Google Analytics here: Google Analytics Opt-Out.
Additionally, we may share your Personal Information to comply with applicable laws, respond to subpoenas, search warrants, or other legal requests, or protect our rights.
Do Not Track
Please note that we do not change our Site’s data collection or usage practices when we detect a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access any personal information we hold about you and to request that it be corrected, updated, or deleted. To exercise this right, please contact us using the information below. Additionally, if you are a European resident, please note that we process your information to fulfill contracts with you (e.g., when you place an order through the Site) or to pursue our legitimate business interests. Please also note that your data may be transferred outside Europe, including to Canada and the United States.
Data Retention
We will maintain your Order Information for our records unless and until you request its deletion.
Changes
We may update this Privacy Policy periodically to reflect, for example, changes to our practices or for operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to file a complaint, please contact us by email at info@dragonheart.ca.