Shipping Policy

Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. You’ll receive a notification when your order has shipped.

Domestic Shipping Rates and Estimates

We offer various shipping options at checkout. Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times for standard shipping within [Your Country/Region]:
• Standard Shipping: [X-X business days]
• Expedited Shipping: [X-X business days]

Please note that delivery times may vary depending on your location and carrier conditions.

International Shipping

We ship worldwide! International shipping rates will be calculated and displayed at checkout based on your location and chosen shipping method.

Customs, Duties, and Taxes

Your order may be subject to import duties, taxes, and fees, which are not included in our shipping rates. Dragonheart is not responsible for these charges; they are applied and collected by the destination country’s customs office. Please check with your local customs office for more information on fees.

Order Tracking

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Shipping to P.O. Boxes

We currently ship to P.O. boxes for domestic orders; however, some international shipping carriers do not support delivery to P.O. boxes. If this applies to your order, we will contact you to arrange an alternative shipping address.

Shipping Delays

While we strive to meet our estimated delivery times, please note that shipping delays can occasionally occur due to factors beyond our control, such as carrier delays, customs processing, and unforeseen events. If your order is significantly delayed, please reach out to us at info@dragonheartdice.ca, and we’ll do our best to assist.

Lost or Damaged Shipments

If your order arrives damaged or goes missing during transit, please contact us within 7 days of the delivery date at info@dragonheartdice.ca. We’ll work with the carrier to resolve the issue and ensure that you receive a replacement or refund as applicable.